Navigate to > Screen Labels in the VICIdial admin panel. Here you can rename every field on the agent screen on a per-campaign basis. For example:
/var/www/html/agc/ ├── vicidial.php # Main agent login and interface (the heart of AGC) ├── style/ # CSS and visual styling assets ├── api.php # Agent API endpoint for programmatic control ├── options.php # Custom configuration options (created from options-example.php) ├── agc_fr/ # French language AGC files ├── manager_send.php # Internal manager communication script (security-critical) ├── SCRIPT_multirecording_AJAX.php # AJAX recording functions └── ... (additional supporting scripts)
The agent interface runs from /agc/vicidial.php . Key supporting files and directories include /var/www/html/agc/ (standard AGC files) and /var/www/html/vicidial/admin.php (the administrative control panel). For certain VICIdial distributions like GoAutoDial, you may also encounter an agc.new folder, which contains modified agent interface files. agc vicidial.php
Setting up the AGC for successful agent access requires careful attention to prerequisites, database configuration, and web server settings.
Verify that WebRTC/SIP certifications (SSL certificates) are valid. Navigate to > Screen Labels in the VICIdial admin panel
Check the local network stability and ensure the agent isn't running too many browser tabs.
Understanding how agc/vicidial.php works, how to optimize its performance, and how to troubleshoot its common errors is vital for any call center administrator. 1. What is agc/vicidial.php? Setting up the AGC for successful agent access
The AGC ( vicidial.php ) is intimately connected to VICIdial's two API systems, which enable automation and external integrations.
Modify the CSS presentation by navigating to System Settings and adjusting the Hex color codes for the agent screen interface.
The agent screen operates on a continuous loop of asynchronous JavaScript (AJAX) requests. It does not reload the page when a call arrives; instead, it dynamically updates.
An attacker can brute-force lead_id values and send a crafted request to agc vicidial.php with function=DISPO and dispo=BADNUMBER , corrupting call results and reporting.