Let’s define “new” in context. You will see this error if:
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Are you attempting to to the newest firmware, or are you trying to downgrade to an older version? how to fix error unable to request shsh on 3utools when new
You are using an old version of 3uTools or iTunes drivers.
He messaged Cypher back: “That was it. The passcode restriction and the initial trust verification. I can’t believe I spent two hours on this.” Let’s define “new” in context
If it works, keep that version until the newer 3uTools patches the bug.
Choose your specific product type (iPhone, iPad) and exact model. If you share with third parties, their policies apply
Ensure a stable internet connection for server communication.
Open the app, connect your device in Recovery or DFU mode, hold down the Shift key on your keyboard, and click Restore . Select the matching .ipsw firmware file you downloaded earlier to force the update using Apple’s native pathways. To help narrow down the exact cause, let me know: What model of iPhone or iPad are you trying to flash? What iOS version number are you attempting to install?
What (e.g., iPhone 13, iPad Air 4) are you using?