: Typically higher per seat, but guarantees availability. Concurrent (Shared) Licenses :
Regulatory compliance requires strict auditing of which individual took action on a ticket (e.g., healthcare, banking).
: They kept the five "exclusive" Named Licenses for the senior leads (who needed constant, 24/7 access) and added three Concurrent Licenses service desk licence exclusive
An inverts this relationship. Instead of the vendor licensing the tool to many clients simultaneously, an exclusive licence grants a single organisation (or a specific department within a massive enterprise) singular rights to a dedicated instance, specific feature set, or a reserved node within the vendor’s ecosystem.
If your query refers to the legal right to sell or provide a service desk platform, an means the licensor (developer) grants a single third party the right to use or distribute the software within a specific territory or market, to the exclusion of everyone else—including the developer themselves. : Typically higher per seat, but guarantees availability
Understanding the various licensing models is essential for any IT leader.
Licensing costs are predictable. As your team grows, you know exactly how many licenses you need to purchase, making budget planning much simpler than estimating concurrent usage rates. When to Choose an Exclusive Licence Model Instead of the vendor licensing the tool to
To understand exclusive licenses, one must first grasp the two dominant licensing paradigms in the ITSM market: and Concurrent (Floating) licensing. Most vendors offer one or both of these options.
Do not rely on assumptions. Export a list of all active users from your service desk over the past 3-6 months. Identify:
Most service desk software providers, such as ServiceTonic and ManageEngine , utilize two primary license types for agents: